The experience and customer service we received from Lauren was absolutely 2000% beyond our expectations. We were scheduled to go to Mexico in March 2020 right when the Covid-19 Stay at Home orders were being discussed but not yet implemented. As my wife said, ” I’ve never had someone work so hard to lose a commission.” AND THIS IS AN ABSOLUTE COMPLIMENT! Lauren kept us informed up to the minute as to the status of our trip. We were scheduled to fly out at 7 AM on Monday, and finally canceled our trip at 11 PM Sunday night after, at that time, (11PM ON SUNDAY!) Lauren contacted us and virtually begged us not to go due to the uncertain conditions. We are not long term clients of Lauren, this was our first booking with her, but I guarantee it will not be our last! Lauren’s business model of absolute care for the customer is so refreshing in today’s world! We have had numerous agents in our travels but Lauren is the best – HANDS DOWN! Thank you Lauren!